Insights

New Generation Features for Microsoft Teams – Bots and Applications

July 1, 2020, MOQdigital

hubspot photos (6)Microsoft Teams is an extremely powerful platform. It connects people through chat and meetings, enables sharing  and collaboration of documents, and can provide telephony services. Now, new generation features have been introduced with “Bots and Applications”. What are Bots you say? Bots are a new capability in Microsoft Teams that allows you to interact with and obtain information from a software or website. You can interact with bots by simply asking it a question, executing a command or conversational manner processes. This means you can ask for help, ask for the Bot to do a task for you or use its search function as you would with Google. Bots can be implemented into your Teams environment to streamline your business processes. Additionally, Bots are especially useful in education to moderate the classroom. 

In education, teachers are already busy enough with running a classroom, as are the admin staff with running a school, and there’s never enough time in the day to do everything. This is where Bots can greatly assist. The “Frequently Asked Questions” (FAQ) Bot can be implemented, answering topical FAQ’s for staff and students. It saves time for students who need to contact the teacher but can’t. There is also an Incident Reporting Bot, which allows students and staff to report an incident, having the Bot keep track of the incident and notify the relevant parties. 

A “Book-A-Room” Bot can be implemented to book a designated room for meetings. The booking can be in intervals of 30, 60 or 90 minutes. Finally, but not limited to, there is also the Personalised Learning Bot, which is a new search experience where information can be provided to users as personalised learning recommendations aligned to a search query, a unit plan or as a result of an assessment item completed in the Teams. 

Bots are extremely useful; they help streamline processes and make life easier. They are part of Microsoft’s new generation features for Microsoft Teams and we are excited to see them implemented. If you are interested in the new generation features in Microsoft Teams and would like to know how they would work for your organisation or school, please reach out to MOQdigital below.  

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