Insights

Microsoft Teams Etiquette Part 6: Bots

June 17, 2020, MOQdigital

Untitled design (1)-4With Microsoft Teams rapidly (and mandatorily) succeeding Skype for Business, a lot of people are going to need to learn about an unfamiliar software program – fast. Here’s Part 6 of our series on how to make Teams into a fun and productive experience for your entire department.

How Do Bots Work in Microsoft Teams?

If you’re used to using Skype for Business and nothing else, then bots in Microsoft Teams might be unlike anything you’ve ever used. At a very basic level, they’re like the chatbots that you might find popping up to help you through low-level support tasks. Unlike these bots, however, Teams allows users and administrators to set up these bots in order to perform complex automated tasks.

Just as an example, let’s say that you have an analytics tool. You need to regularly check its forecasts and share them with your team. Rather than do this via email, you can connect the tool to Microsoft Teams and program the bot to share a visualisation with the channel once an hour. You can even give it flexible logic. It could provide you with an early snapshot when @mentioned, or it could be programmed to notify the channel on its own whenever there’s an abnormal spike in the data.

Bots have a multitude of uses in Microsoft Teams – from telling jokes and selecting memes to collecting lunch orders to initiating complex workflows. Rather than explore all of their uses, let's take a look at the best ways to make life better with bots.

Making Life with Bots Easier in Microsoft Teams

Let’s assume that you don’t have any idea how to make bots yourself. Fortunately, there are a ton of pre-made bots on Microsoft Teams – as well as easy ways to make bots without learning special skills.

  • AtBot: Who says you need to learn to code in order to make bots? AtBot offers no-code tutorials on how to make and deploy bots within Microsoft Teams.

  • Who Bot: Are you in a large company? Find out who’s talking with Who Bot. Just type in /who and learn a person’s title and where they are in your org chart.

  • Flow Bot: This is another useful tool for building apps and bots. Essentially, this tool lets you trigger automated actions in applications that are outside teams using the Microsoft Flow (Power Automate) framework. What’s more, it works with AtBot to help making bots even easier.

 With bots, you can streamline your existing business processes and add new ones that help you generate value – all without leaving Microsoft Teams. Get started today!

Microsoft Teams with MOQdigital

If you'd like to understand more about adopting, customising or migrating to Microsoft Teams, book a Microsoft Teams assessment with MOQdigital.

We'll help define the appropriate business processes and the technical aspects of establishing, developing and running Microsoft Teams for your business.