Your legacy PBX system may have served you faithfully for many years – even decades – but like any on-premises device, the cost of maintenance will once day exceed the benefits it brings.
How can you tell when your PBX is ready to retire?
Long-distance calls add up
If you’re making a lot of long-distance calls, then it’s important to note that VoIP calls and PBX calls are billed differently. For VoIP calls, a long-distance call just means that your packets are traveling a bit further. For PBX calls, you may be charged by the minute to rent PSTN infrastructure. As a result, your cost of ownership may be much higher based on who you’re calling.
Users and locations don’t scale with PBX capacity
With a legacy on-premises PBX, the maximum number of users is essentially hardwired into the hardware itself. If you have more users than the hardware dictates, you’ll need help from the vendor in order to add new lines. This can take weeks (and the costs can really add up) and in the meantime your users can’t make calls.
In addition, PBX hardware doesn’t easily move to new sites. This is where we talk about the sign of the times – the coronavirus pandemic. With everyone working from home, your users will probably be using their personal mobile phones for business calls and meetings, and there is nothing you can do about this with a PBX, but a VoIP setup can help you incorporate personal phone lines and make it look as though they’re still calling from corporate HQ and using your caller ID.
In short, VoIP is more flexible, is more configurable, and can help you set up branch offices, remote sites, and remote users much faster.
VoIP doesn’t suffer from obsolescence
Shifting your on-premises legacy PBX application to the cloud gives you access to a host of benefits. It is much easier and faster to add new users, add features, and add locations – an ability that’s become extremely relevant. Cloud is also much more reliable – if your PBX breaks, you can’t make calls, but if your cloud PBX fails, you can spin up another instance and fail over in moments. Lastly, end-to-end encryption makes cloud PBX that much more secure.
Here at MOQdigital, we can help you rapidly switch over to Webex Calling, a cloud PBX platform that works with everything from computers to desk phones to conference phones. No matter how you have your legacy PBX configured now, we can help you configure your cloud implementation to replicate and improve on your platform. For more information, contact MOQdigital today.