Insights

How to adopt Microsoft Teams into your business

February 25, 2020, Andrew Higgs

3-minute read

Converged Communications, Digital Transformation, Microsoft

MOQDIGITAL Blog Banner teams adoption

With over 20 million daily active users, it’s no secret that Microsoft Teams is Microsoft’s flagship collaboration tool. 

Though this is the case, we often see organisations struggling to come to terms with the move to Microsoft Teams, with much more to consider when deploying Teams than simply just switching it on. 

Technology is innovating at an unprecedented pace. Staying current and enabling a modern workplace environment has become a standard in how organizations operate. But, how do you get end-users actually using the tool, and what does that process look like in reality?  

Firstly, you must have an adoption programme in place for Microsoft Teams. For IT managers, this means doing some extra “leg-work to structure your change management plan before you deploy the solution. As Microsoft Teams, Microsoft 365, and Microsoft’s intelligent communication vision continue to unfold, having an operational plan in place will help ensure your organisation is set up for long-term success. 

Making your Team Adoption easier for everyone 

If you’re wanting to adopt Microsoft Teams and haven’t started planning, with the turn of a new decade, there is no better time to start. Adopting Microsoft Teams doesn’t need to be a daunting process 

An optimal operational plan includes monitoring your environment for health and quality, continuing user momentum to optimise adoption, and planning for new functionality that will continue to come online over time. Microsoft have an amazing library of resources, providing customers with the necessary tools to map their Teams strategy. 

Our successful customers navigate adoption by; 

  • Defining a vision. Companies are most successful when they have a clearly defined their vision for the tool and clearly know how the new technology will be used. 
  • Leadership support. Successful projects obtain proactive support from senior leadership to encourage new technology use.  
  • Training end-users. Organisations use multiple training formats to engage with employees across business units. 
  • Raising awareness. Top performers use email, employee portals, posters, teaser videos, and newsletters. 
  • Asking for HelpSeeking assistance from a partner, such as MOQdigital 

 

 What are the risks and how do we reduce them? 

Each Microsoft Teams project presents different challenges, some harder to manage than others. However, our experience has identified some of the common pitfalls: 

  • Failing to undergo a Network Assessment to ensure the required bandwidth, Quality oService and firewall are configured correctly 
  • Engaging the wrong people – excluding the executives, change managers and early adopters 
  • Making assumptions on the varying demographics, activities, interests, motivators, generations and pain points of end users 
  • Not defining a governance strategy, naming conventions or champions for Teams creation 

How can MOQdigtial help? 

As part of the MOQdigital’s Teams Readiness assessment, we focus on the critical phases of a Teams Deployment. The Adoption, Strategy and Planning phase is designed to minimise the risk of Microsoft Teams deployment of any size.  

That is; 

  • Assemble your Team - Tap into the technical and business change agents. Recruit multi-disciplinary teams of executive sponsors, technical talent, core stakeholders and champions. 
  • Assess Readiness - Determine the overall organisational readiness including user groups, licencing, identity, technical, governance, security, support, and feedback. 
  • Define Strategy and Scenarios - Align the business and technical needs, assess organisational readiness, and assign success metrics. 
  • Build a Plan - Plan the roll-out cadence based on proof of concepts (pilots), early adopter programs, champion readiness, and intentional scope of change. 
  • Onboard your Employees - Build awareness, deployment, onboarding, continuous measurement and feedback into the plan - including success stories. 

 

 

 Teams inforgraphic

If you'd like assistance with adopting and migration to Microsoft Teams, schedule your complimentary workshop to prepare your business.  Contacts us today.