Senior Network and Security Engineer, Managed Services

30 Jun 2020, MOQdigital


At MOQdigital, we don’t believe in doing things the same way because that’s how it’s always been done. Our people treat complex problems with transparency, creativity and ingenuity – that’s what sets us apart. We’re problem solvers and believe it should be easier for businesses to get the most out of their technology investments.

We believe in 5 key values:

  1. Take ownership and have initiative
  2. Genuine concern about the welfare of others
  3. Value a growth mindset
  4. Be open, honest and polite
  5. We’re fixers – not finger pointers

MOQdigital is growing and we are on the lookout for a Senior Network and Security Engineer, within our Managed Services team, who will be responsible for providing technical leadership & support for high complexity Network & Communications issues of MOQdigital and its clients.

Key Responsibilities

  • Own and resolve technically complex Network & Communication related incidents across all customers
  • Provide technical guidance to fellow System Engineers and work with the business to build strong ties between the teams and customers
  • Manage stakeholder communications relating to issues as appropriate
  • Hold a diverse technical knowledge in a variety of Network & Communication related applications and IT infrastructure technologies across the MOQdigital customer base
  • Be the site Champion for the nominated customers.
  • Adhere to ITIL processes such as Change Management, Incident Management, Problem Management and Major Incident
  • Responsible for preparing relevant documentation and reports
  • Providing supplemental support outside of business hours and participating in the On-Call roster when required.  

 Experience and Certifications

  • Minimum 6 years of experience in L3 type of work or equivalent industry knowledge (4 years’ experience post CCNP)
  • Project delivery
  • Technical and user documentation
  • Strong customer service
  • Troubleshooting/Analytical


  • Degree in Information Technology or relevant industry experience

 Mandatory Certifications

  • At least one vendor accreditation such as CCNP

Desirable Certifications (1 or more)

  • Cisco CCNP
  • Meraki CMNA/CMNO
  • Palo Alto PCNSE
  • Riverbed RCSP
  • or any Network & Communication related product specialist qualifications

If you would like to apply for this role or would like further information, please email