Queensland Rugby Union

MOQdigital helps Queensland Rugby Union tackle technology enablement to drive business efficiency

Queensland Rugby is the governing body for the Code of Rugby Union in Queensland.

The union has 27 affiliated members and represents the interests of more than 300,000 participants at over 200 clubs and 450 schools which incorporate around 20,000 officials, administrators and volunteers across the state.

Queensland Rugby is also responsible for the representative rugby pathways which culminate in the professional Super Rugby team, the St.George Queensland Reds.

Queensland Rugby’s mission is to increase participation and visibility of our game while fostering a winning culture and the pursuit of greatness in our professional rugby team – the St.George Queensland Reds.

We strive to govern the game for the prosperity of all Queensland Rugby stakeholders and effectively manage and deliver the many state-wide rugby competition structures. Queensland Rugby aims to lead and support Rugby Excellence throughout all areas of our business.

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Needs

Queensland Rugby Union was ending a contract for a national managed IT service that fraternal clubs had signed up for. The claimed benefits promised from economies of scale had never eventuated and the management were unhappy with the lacklustre service levels provided by the vendor. As the contract neared its end the organisation undertook an intensive review of their technology needs.

In the initial stages, MOQdigital were asked to investigate how Queensland Rugby could harness the power of the cloud and fix ongoing problems that were having a negative effect on staff productivity and morale. At the core of the issues were service reliability problems that were adversely affecting vital business functions like membership and ticket sales – core services the business provided to its members. The situation was untenable and the management team began a renewal program to solve the problems.

 

Outcomes

Queensland Rugby Union was ending a contract for a national managed IT service that fraternal clubs had signed up for. The claimed benefits promised from economies of scale had never eventuated and the management were unhappy with the lacklustre service levels provided by the vendor.

As the contract neared its end the organisation undertook an intensive review of their technology needs. In the initial stages, MOQdigital were asked to investigate how Queensland Rugby could harness the power of the cloud and fix ongoing problems that were having a negative effect on staff productivity and morale.

At the core of the issues were service reliability problems that were adversely affecting vital business functions like membership and ticket sales – core services the business provided to its members. The situation was untenable and the management team began a renewal program to solve the problems.

The Solution

Technology Integrator MOQdigital was asked to help define the organisation’s technology needs and provide input into the business requirements. Their approach was to review every service and understand the business drivers that underpinned the process. With the help of MOQdigital, the executives began to question their traditional approach to technology and the value it added to the business.

As a result of the discovery process, an RFI was published and industry responses sought to offer a replacement managed service that addressed the shortfalls in Queensland Rugby’s technology systems. MOQdigital were selected as the successful candidate because they opened up the organisation to new ideas and offered solutions that highlighted the ways that flexible, adaptable technology could improve outcomes for club members and players.

MOQdigital Expertise

Industry

  • Community Organisations

Solutions

  • Journey to the Cloud

Specialisation

  • Consulting